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Hello World,
I had a very
unique experience today at the post office when I went to send a mail. Click here to download the pdf version of this post. This
post office is a government post office located near Blue Star bus stop of Anna
Nagar, Chennai. I am not sure but I guess it is called the Anna Nagar Sub Post Office.
Cutting to the chase here, I did not carry an envelope for my mail, hoping that
I can purchase one at the post office counter. The lady at the stamp-sales
counter said she doesn’t have any envelopes except the smaller inland letter
envelopes (commemorative). A first I thought maybe they ran out of stock and I
just coincidentally went there on an empty day but I was wrong. The lady at the
stamp sales counter said they don’t sell any envelopes other than the small one
she showed me. Here’s an image of a similar envelope:
I did not know
what to say. I thought maybe I was asking for envelopes at the wrong counter
and the express mail counter would have the envelopes for express mail and I
was wrong again. That counter was the only place where we can purchase postal
stationery and all they had was stamps and one kind of small-sized envelope. When
asked, the lady promptly replied that they don’t receive any other kind of
postal stationery and they just sell what they are supplied with. Sounded fair
but still incredibly stupid as that post office is one of the bigger
post-offices in the region and it controls the smaller post offices around. All
major postal transactions can be made at that post office. A separate section
for handling business post, separate section for passport
submission/verification and a separate section for bulk parcel service are just
a few of the many specialty amenities that post office has, something that
other small ones don’t. People usually go there when they are not sure if the
smaller post office in their locality would handle a specific postal need. That’s
the reason I picked it too. But I was wrong with my assumption.
I asked the lady
at the stamp sales counter why they are not selling envelopes she replied
saying that it would be nice if they send them supplies but unfortunately it is
not happening. This is something that needs careful analysis.
A citizen cannot
satisfy his/her postal needs at a government post-office and has to depend on a
private vendor for a commodity as simple as an A4 sized envelope and the reason
for this is because the concerned post office does not receive the necessary
supplies for sale. All this happens in 2013, more than six decades of freedom,
technological advances and a whole lot of crap that is often associated with
fast-developing economies. Let’s get down to the basics.
The possible
reasons, in my opinion, as to why a significantly bigger post office does not have envelopes for sale
may be (but not limited to):
1. There is no standard procedure in the postal
department’s processes for the purpose of defining a minimum re-order quantity to
be specified and the subsequent batch of new stock to be ordered by the postal
units on a regular basis.
2. The postal department’s administration has
formally decided to take down the envelopes product line from their offering
owing to a cost-based business decision.
3. The employees of the concerned post-office have
colluded to bring down their work load by not ordering select set of stationery
and just sell with a limited stock of stationery and maintaining an official
stand that those products they don’t request are not demanded by citizens and
therefore not needed for sale.
4. The concerned post office administration has
colluded with private “fancy” stores who specialize in postal stationery and
are located very close to the post office, where the products offered by the “fancy”
store is deliberately not sold by the post office in exchange for a financial
favor from the private “fancy” store.
5. The postal department’s administration has taken
bribe from private sector entities to deliberately create demand for envelopes
and related postal stationery so that the private sector entities can get the
corresponding supplier contract from the postal department for the printing and
sales of envelopes and related postal stationery.
6. Superman and Spiderman betted on an IPL game and
their bookie got caught by the Indian Police and therefore the Indian Postal
department removed the postal envelopes from its outlets as a mark of protest,
demanding the retrieval of the money that rightfully belongs to Superman and Spiderman.
(Since we are discussing possibilities why not use superheroes too? )
Now taking the
reasons one by one, the 1st reason of no standard procedure is quite
improbable simply because the Indian Postal Department has grown so big and
sophisticated that it now offers almost all premier mail services. A public
utility department cannot grow so big and diverse without having standard procedures
in their process design. The question definitely rises on why would the
standard procedure not be strictly implemented…….or to put it in a different
format…what is the standard procedure for implementation of standard process
design and how does the feedback system work so that the administration gets to
know when a part or whole of a standard procedure is deliberately ignored by
the concerned process owner in the Indian Postal Department????
The 2nd
reason of the Indian Postal Department knowingly removing the envelopes from
its product offerings due to cost-reasons is quite implausible since Indian
Postal Department is not a profit-oriented organization where the primary
purpose of the existence of India Post is service to the citizens of India and
not financial profit. Even if by some weird reasoning, the envelopes are
removed from the product line, it cannot happen without a proper replacement
for the products being removed. After all, we are talking envelopes, not Jaguar
cars with Tata Sky connection. It is only simple. More cost, remove product, and
replace the removed product with a new cost effective one. In this case the
citizens need to be informed timely via suitable public service announcements.
But nothing like this happened and therefore there is no cost-decision nonsense
that might have caused the vanishing of envelopes from Anna Nagar Sub Post
Office in Chennai.
The 3rd
reason of the post office employees colluding among themselves to bring down
work load is just impossible as avoiding the sale of little postal stationery
is not going to be of much use. They can very well damage some equipment and avoid
one or more service offerings to the citizens. A simple “machine-out-of-order”
reply can shoo off citizens and the post office employees can enjoy their
reduced work load. Given that most of the postal processes are still done the
old-school manual way, there is not much equipment that they can trash. Also
such an act has very little chances of impacting the availability of envelopes
in the post office.
The 4th
reason of the Post Office Administration (that of the Anna Nagar Sub Post
Office at Chennai) having colluded with private “fancy” stores is more likely.
The lady at the stamp sales counter directed me to a specific fancy store
nearby for buying the envelopes. I did not notice the weirdness until I
realized that the specific “fancy” store referred was the only vendor selling
envelopes and all other types of postal stationery near the post office. Most
of the businesses located around the post office are not of “postal stationery-handling”
type and the only one that is, sells all kinds of postal stationery. The questions
however is…….how did the lady at the post office know the exact location of the
store that sold envelopes???? I am sure
there is provision in the postal department procedures where supplies may be
bought from third party vendors by individual post offices in times of
emergency or lack of supplies for sale. If they knew where envelopes are being
sold, why the hell did they not buy some stack up their rack that clearly says “Envelopes
for Sale” right behind the stamp sales counter, made available in full public
view???? Is the “Fancy” store paying the Anna Nagar Sub Post Office (near Blue
Star bus stop) a bribe for deliberately not selling envelopes and related
postal stationery? Is the Anna Nagar Sub Post Office giving away the postal
stationery from government supply to the private “fancy” store in exchange for
a good financial gift? This is a suspicious circumstance that we are looking at
and it needs to be cleared but we do not have any more facts to proceed further.
The 5th
reason of the entire India Post (Indian Postal Department) being bribed by
private parties for subsequent outsourcing of printing and sale of postal
stationery to those parties is a little likely one too. This one’s a bit large
and long but still plausible. The missing envelopes from the Anna Nagar Sub
Post Office however need a rather local silly-crafted reason less intense than
a nationwide scandal. I would not consider a nationwide scandal surprising as
this is India and this decade has been marked with some historic scandals here that
are yet to be comprehended by the Indian citizens.
The 6th
reason is something I, as a mark of respect to all the sarcastic retards out
there, leave unanalyzed, so that it remains open for interpretation. Feel free
to let your brains fly with the idea, for thinking is the primary platform for
freedom of all sorts.
With the
intention of being fair to what I noticed, I wrote an email to the postal
authorities that I am giving below:
“Dear Sir,
My name is Motts (changed for no reason). I am from Crazy
Land (again, for no reason).
I visited the Anna Nagar Sub Post Office (near 2nd Avenue,
Anna Nagar West, near Blue Star Bus Stop) for sending a set of papers via speed
post.
I asked the lady at the Stamp Sales counter for an A4 sized
envelope and she said she does not have any. When I asked if she ran out of
stock, she replied that the post office does not sell any envelopes except one
pre-paid postage envelope (for inland use), quite similar to the image I have
attached along with this email.
I did see an "envelopes for sale" right behind her
which was large enough to handle a wide variety of envelopes but was completely
empty.
When I asked her if it was a coincidence today or is it an
usual affair of not offering any envelopes, she replied that they don't receive
any other postal stationery (with respect to envelopes) and therefore they
don't sell envelopes. She asked me to visit a fancy store nearby where I got my
envelopes and then went back to the post office to complete the speed post
formalities.
I would like to know if
- Indian Postal Department (or India
Post) does not have any set of standard sized envelopes that citizens can
purchase at post offices?
- Indian Postal Department (or India Post) has deliberately
discarded printing/selling of different sized postal stationery (envelopes
especially)?
If so, I would like to know the reason for not making envelopes available for the citizens at the Anna Nagar Sub Post Office?
If so, I would like to know the reason for not making envelopes available for the citizens at the Anna Nagar Sub Post Office?
The reason for the above questions is that, we citizens,
tend to depend on our post-offices for our postal needs, now that India Post
has almost all varieties of safe/secure postal services and it is quite
disheartening to notice that the postal needs of Indian citizens especially
those around Anna Nagar Sub Post office have to be satisfied with products from
the private sector.
I used to believe that as long as we
are going to one of the bigger post offices like Anna Nagar Sub Post Office, we
can have all our postal needs satisfied at that post office but apparently, I
cannot send any packets/letters at this post office unless I purchase an
envelope from a private sector vendor.
Thank you for your time.
-
Motts”
The email id’s I
sent the mail to are:
Notice the three Gmail email ids.
The Indian Postal Department, owned by the government of India has some of its
customer grievances email id on regular Gmail just like a common man. The
Indian Postal Department definitely has the financial resources to own its own
internet domains and email addresses but it has not done so yet. The intention
is not clear but in my opinion, the intention cannot be positive. Just my
thought.
Now that I have emailed the
concerned state and national authorities in the postal department, I don’t
think I am going to get any response. But honestly, the only response that I
genuinely expect is the re-stacking of all types of envelopes in the Anna Nagar
Sub Post Office near Blue Star bust top in Chennai, so that my fellow citizens
can continue to walk into the post office without an envelope and still manage
to get one that may suit their needs. Until then, before you go to this post
office in Anna Nagar, stop by the nearby “Santhosh Fancy Store” that sells the
envelopes and related postal stationery. It is a one way route there near the
post office and if you miss the store, you will have to drive around the block.
Buying your envelopes from any other store would render their business deal
with the post office ineffective, only if you have the patience and time for
such a thing to deal with the missing envelopes of Anna Nagar Sub Post Office.
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On a very different note [a shameless plug], if you are interested in unique tamil short films, feel free to visit https://www.summamovies.com/. I couldn't tolerate the mass masala entertainers anymore and decided I will do my best to produce content with substance. I have a long a way to go as a producer and a start-up founder, but I am glad our journey has begun. I look forward to your support. Each film on our site costs INR 15. Thanks!!!
Regards,